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Here are some common questions we get and the answers. If you don't find what your looking for below then please contact us.  Fuel Your Life! 

Should I order whole bean or ground coffee?

There are a few factors to consider when deciding between whole bean and ground coffee.

One factor is freshness. Whole bean coffee stays fresher longer than ground coffee because the beans are not exposed to air as much. When coffee beans are ground, the surface area of the beans increases, which increases the amount of air that can come into contact with them. As a result, ground coffee can become stale more quickly than whole bean coffee.


Another factor to consider is the type of brewing method you will be using. Some brewing methods, such as espresso, work best with finely ground coffee, while others, such as French press or pour-over, work best with coarsely ground coffee. If you are using a specific brewing method that requires a certain grind size, you may need to purchase pre-ground coffee.


Overall, it is generally considered that whole bean coffee is fresher and can produce a better-tasting cup of coffee, but there are also advantages to using pre-ground coffee, such as convenience and the ability to get the right grind size for your brewing method. Ultimately, the decision between whole bean and ground coffee comes down to personal preference.

If you prefer whole bean coffee but need a new grinder then consider searching for that perfect fit to your kitchen at Amazon.

What are the most common ways to brew coffee?

There are many different ways to brew coffee, and the method you choose will depend on your personal preferences and the equipment you have available. Here are a some of the most common brewing methods:

Drip brewing: This method involves using a drip coffee maker, in which hot water is poured over ground coffee and filters into a carafe or mug.

French press: In this method, coarsely ground coffee is placed in a pot or carafe with hot water, and the mixture is allowed to steep for several minutes. The coffee is then pressed through a metal or nylon mesh filter to separate the grounds from the liquid.

Pour-over: This method involves pouring hot water over ground coffee that has been placed in a cone-shaped filter. The water filters through the grounds and into a carafe or mug.

Aeropress: This method involves using a handheld device to press hot water through ground coffee, which produces a smooth and concentrated brew.

Espresso: This method involves using an espresso machine to force hot water through finely ground coffee at high pressure to produce a concentrated, flavorful shot.

Cold brew: This method involves steeping coarsely ground coffee in cold water for an extended period of time (usually 12-24 hours) and then filtering out the grounds to produce a smooth, low-acidic brew.

Moka pot: This method involves using a stovetop espresso maker to produce a concentrated, full-bodied brew.

These are just a few examples, and there are many other brewing methods that you can explore.  For a plethora of brewing options check out this search at Amazon, "coffee brewer".

What is your return policy?

It's coffee!  If we have done something wrong then we will strive to make it right.  If you have made a mistake on your order there is time to make a correction.  You have 10 hours to contact us for a change or cancellation.  After that time frame your order will be roasting and being prepped for shipment.  If you see something on our website causing problems with your order please send us a message so we can address it.  We are just human after all.  For a complete rundown on our shipping and return policies please visit our Store Policies page.

Do you offer gift cards?

Yes! The Hole Shot Coffee Company gift cards are now available.  Please go check it out and perhaps buy one for your favorite Braaaper, they'll love ya for it!  See them HERE

What are the payment options?

We accept all major credit/debit cards and will add more payment options soon!

Do you have a punch card or points?

We do have points!  Our Holeshot Award program is now available and details can be found HERE.  We will be adding more options to the program periodically so check back often.  

How do I place an order on your website?

To place an order on our website, simply add the items you would like to purchase to your cart and proceed to checkout. You will be asked to provide your shipping and payment information before completing your order.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to the shipping carrier's website where you can track your order's progress.

Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions on our website and through our email newsletter. Be sure to sign up for our newsletter to receive the latest offers and promotions.

How do I contact customer service?

You can contact our customer service team by Email, Phone or Chat. Our normal customer service hours are Monday through Friday, 9am to 5pm. Email or Chat is best for after hours and will be answered as soon as possible.  Please visit our Contact page for more information.

I just ordered some gourmet roast-to-order coffee from Hole Shot Coffee. What are some good ways to keep my coffee fresh after it arrives?

There are a few key things you can do to help keep your gourmet roast-to-order coffee fresh after it arrives:

  1. Store your coffee in an airtight container - This will help to keep the coffee fresh by keeping out oxygen, moisture, and other contaminants that can affect the flavor of the coffee.

  2. Keep your coffee in a cool, dark place - Coffee is best stored in a cool, dark place away from heat and light, which can cause the coffee to go stale faster.

  3. Grind your coffee just before brewing - Grinding coffee releases oils and other volatile compounds that can contribute to the flavor of the coffee. By grinding just before brewing, you can ensure that your coffee is at its freshest and most flavorful.

  4. Use filtered water - Water that contains impurities or contaminants can affect the flavor of your coffee, so it's a good idea to use filtered water to brew your coffee.

  5. Use fresh beans - Finally, be sure to use fresh beans whenever possible. Coffee beans start to go stale shortly after they are roasted, so it's best to use beans that have been roasted within the last week or two.

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