Because We Care
At The Hole Shot Coffee Company, we want to give our customers a fun and memorable shopping experience. One that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, to the point and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate in contacting us today!
Shipping and Delivery
What You Need to Know
Order Delivery time: FREE SHIPPING ON ALL USA COFFEE ORDERS.
All orders are either print or roast-to-order and hand packed. Our value comes from being able to provide the freshest coffee available on the internet. The coffee is shipped the same day it is roasted on whole bean coffee and shipped the day after roasting on ground coffee.
Because of this, your coffee orders will take 1-5 business days before our roasters are ready to ship them. Once shipped, it can take an additional 1-5 business days depending on the customer location via standard ground shipping by USPS. We will email you tracking info as soon as the order is shipped.
ORDERS OUTSIDE THE USA ARE NOT CURRENTLY AVAILABLE
Cancelations & Returns
Everything You Need to Know
We are confident you will love our coffee over what you can buy at your local store. Plus you will be helping your fellow Moto family and those in the broader Moto Community. So with that being said, here is what can be done if something is not right.
You can cancel an order by contacting us. Please send an email at email@example.com or notify us through Chat that you need to cancel an order. You MUST cancel within 10 hours of placement of the order.
There are no returns! It's a "food product" and will be thrown out so it's simply a waste of time and money. Please make sure you are ordering the item that you want. If there is a mistake made when placing your order please contact us within the 10 hour time frame as described above and we will be happy to make any corrections for you.
If we make an error and we will, Our internal tracked error rate is 0.325%, it will happen. Typically, the wrong grind, ordered whole and sent drip or wrong label are the type of things that can happen. Our process is extremely custom and humans at every step, so if/when we make an error, we will give you a heartfelt sorry. Then we will re-enter your order and get it sent out to you and soon as possible.
So, in summary.
Your fault (youuu knooow), you pay. Our fault, we pay. "Nobody's" fault (USPS) or something out of our control, we take it case-by-case so we are both happy.
Your Data is Secure
Personal Information We Collect
When you use our servcice, we are automatically able to access certain types of information from your Hole Shot Coffee account: Manage your products (ability to view, edit, and remove products as necessary) and manage your orders (view and edit orders). Additionally, we collect the following types of personal information from you once you have created an account: Information about you and others who may access the account on your behalf such as, your name, address, email address, phone number, and billing information; Information about individuals who visit our website, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device. Information about individuals who purchase from Hole Shot Coffee such as their name, shipping address, and amounts paid. We collect personal information directly from the relevant individual, through their Hole Shot Coffee account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the personal information we collect from you in order to provide the Service and to operate the website. Additionally, we use this personal information to: Communicate with you; Optimize or improve the website; and Provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
We may share your Personal Information with suppliers that we partner with strictly to fulfill orders. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt-out of targeted advertising by visiting http://www.aboutads.info/choices. Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/. Your Rights, If you are a European resident. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Cookies and Web Beacons
Hole Shot Coffee uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
General Data Protection Regulation (GDPR)
Hole Shot Coffee needs to perform a contract with you
You have given Hole Shot Coffee permission to do so
Processing your personal information is in Hole Shot Coffee legitimate interests
Hole Shot Coffee needs to comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent
Hole Shot Coffee follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Note that Hole Shot Coffee has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Hole Shot Coffee does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Hole Shot Coffee
ATTN: Kyle Gervais
1718 Joust Court
Salt Lake City, UT 84116